Five Diamond  Central Station

Live representative 24 hours a day, 365 days a year

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Our Central Monitoring Station, stands among an elite group of just 41 security companies nationwide.

At our monitoring station, you’re not just a number on a screen. A live representative is available to assist you 24 hours a day, 365 days a year. When your system is monitored by St Louis Alarm Company, you can count on rapid response times and swift resolutions to any concerns or issues.

Our alarm monitoring procedures adhere to the highest standards set by Underwriters Laboratories, Inc. (UL). Our station undergoes rigorous inspections and annual audits to maintain its UL Listing, ensuring quality, efficiency, and reliable monitoring equipment. Thanks to this certification, our clients benefit from the highest possible insurance premium discounts while enjoying unmatched security and peace of mind.

TMA FIVE DIAMOND CERTIFICATION

Companies achieving and maintaining Central Station Alarm Association (TMA) Five Diamond Certifications are committed to serving the public through the professional training of all their Monitoring Response Center dispatchers. The TMA Five Diamond Central Station designation is granted to those Monitoring Response Centers who satisfy all of the requirements of the Five Points of Excellence:

  • Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Global, Intertek/ETL, and UL.
  • Commitment to the highest levels of customer service.
  • Commitment to ongoing education and testing by having 100% of Monitoring Station dispatchers certified using the TMA online training series.
  • Committed to raising industry standards through TMA membership and participation in its activities.
  • Commitment to reducing false dispatches.

UL LISTED

Underwriters Laboratories (UL) is a global independent safety science company that sets quality standards for all electronic and consumer products. Our Monitoring Response Center undergoes a rigorous inspection process to be certified as UL Listed, and is audited annually for quality, efficiency, and functioning monitoring equipment.