Understanding Alarm.com: What It Is — and What It Isn’t
Alarm.com Negative Reviews Explained
If you’ve spent time researching home or business security systems, you’ve probably come across Alarm.com. And like many people, you might have seen some negative reviews online. But before jumping to conclusions, it’s important to understand what Alarm.com actually is — and what it isn’t.
Alarm.com is not a security company.
It doesn’t install equipment. It doesn’t roll trucks. It doesn’t monitor alarms. So what does it do?
Alarm.com is a powerful integration platform used by licensed, independent security companies (like us!) to bring together all your devices and services into one seamless experience.
It’s the brains behind the scenes — giving you a secure, easy-to-use mobile and web interface that connects your security panel to everything else in your home or business.
💡 Here’s what Alarm.com can do:
✅ Control your security system from anywhere
✅ Receive real-time alerts and notifications
✅ Arm/disarm your system remotely
✅ Lock and unlock smart door locks
✅ View and control live video feeds
✅ Automate lights, thermostats, and garage doors
✅ Create custom scenes (like “Away” or “Bedtime”)
✅ Detect and alert you to water leaks or temperature changes
Independent security companies (like us at St. Louis Alarm Co.) use the Alarm.com platform to bring you a user-friendly experience across a wide range of hardware brands, including:
🔹 2GIG
🔹 Qolsys
🔹 DSC
🔹 Honeywell
🔹 And many more
So when you see a review about “Alarm.com,” it’s often actually a reflection of someone’s experience with the installer or dealer, not the platform itself. Just like bad service from a mechanic doesn’t mean your car’s manufacturer is to blame — it’s all about the local provider.
At St. Louis Alarm Co., we combine the robust technology of Alarm.com with expert installation, local support, and personalized service. That’s the difference.
💬 Questions about Alarm.com or your current system? We’re happy to help. Contact us today 636-942-5276
